866-755-3633
info@aquaforce.ca

Contact us for the ultimate in commercial kitchen cleaning services in Southern Ontario

Frequently Asked Questions

See "How we clean" for more detail on our methods. Here are some of the other questions most commonly asked AquaForce. If you don't see your question here, contact us at 866-944-2339 or info@aquaforce.ca

Why should I have my exhaust system cleaned?

Grease collected in your exhaust system becomes a fire hazard if not removed. That's why the fire marshal, your insurance company and your city's Health Department all require regular exhaust system cleanings.

How often should I have my system cleaned?

It depends on the volume of cooking you do and the grease buildup that accumulates from it. Exhaust system cleaning intervals range from every month to every year. Check with your local fire marshal or insurance agent to see what standard you must meet.

Do you guarantee your service?

Yes, we guarantee that our cleaning will pass all fire inspections. Neglected exhaust systems may require more than one cleaning and then regular maintenance to pass inspection.

How long does an exhaust system cleaning take?

Most exhaust system cleanings take between one hour and five hours, but it depends on your kitchen. The larger the hoods or the more filters you have, the longer it takes. Neglected exhaust systems may require more than one cleaning. When you call for a quote, we can give you a more accurate time frame.

Does my kitchen need to be closed at time of service?

Yes, any equipment under your hood will need to be turned off and cooled down. Pilot lights will be blown out and re-lit before our departure.

What time of day do you operate?

We have day crews and evening crews to suit your schedule. Someone is in operation 24 hours a day.

Is it safe to issue you a key to my restaurant?

Yes. AquaForce is fully insured for damage or theft. Further, all keys are coded and locked up, with access strictly limited to management.

Are you insured?

Yes, and we will be happy to provide a copy of our insurance certificate if you need one.

How much does it cost?

The price is based on the size of your hood, how many filters it has, what equipment is under it, the type of food you cook, the time passed since your last cleaning and how difficult it is to access your roof. Please fill out the form on the Contact AquaForce page or call us at 866-944-2339. An estimator will visit your location to assess your system and provide you with a quote.

What if I book a cleaning but need to cancel?

If you cancel more than 24 hours before the scheduled cleaning, there is no charge. However, if you cancel 24 hours or less before our crew is scheduled to arrive, you will be charged 50% of the amount quoted.

How do I pay you?

Payment is required at time of service. We accept cash, checks, or electronic interac payments. Payment terms are available to qualified customers.

What are your office hours?

The office is open from 9 a.m. to 5 p.m. Eastern Time.